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Building a Social Media Campaign to Stand Up for Kindness

The Gist

The City of Philadelphia decided to do something extra special to celebrate its 333rd birthday on October 27, 2015 – it proclaimed the day A Day of Kindness. This divine day would cap off a month of highly anticipated visits to the city by His Holiness the Pope Francis and His Holiness the 14th Dalai Lama.

The Challenge

When it came down to promoting A Day of Kindness, organizers knew they needed to take a different approach to build a net-new audience. It’s one thing to promote a traditional local event, but this was a new and unconventional holiday.

The Day of Kindness organizers created an initiative with several parts:

  • Digital kindness flags that could be uploaded to the website and shared via Facebook
  • Hard-copy kindness flags designed by individuals that could be uploaded to the website and printed for inclusion in the Kindness in the Wind art installation at City Hall
  • Live events to design kindness flags at museums and art galleries around the city to gather contributions for the Kindness in the Wind art installation
  • A Kind Community on the website where individuals could pledge support to various causes and organizations by way of a kindness exchange
  • A Pay it Forward donation functionality
  • A ceremony at city hall on October 27th

With this exciting array of kindness-inspiring offerings, the campaign’s social media message had to be delivered lean and clean (and in a relatively short time frame).

A report shared by Buffer has found that many non-profit organizations use social media inefficiently and infrequently (most spending less than 1-2 hours a week on social media marketing). And typically, that posting responsibility tends to fall on one person (often a junior or intern at that). That’s a lot of responsibility to shoulder in a very short window of time, and why it is important to consider adding experienced talent to your team or campaign (locally or virtually). According to HubSpot, 67% of non-profits also don’t have a document social media strategy (with over half not measuring performance of what is done via social).

Campaign

We worked with the leadership team to develop a strategy that laid out the key messages, target audience, timing, and types of content to be shared. Using Twitter, Facebook, and Instagram we promoted the vibrant creative assets of digital flags as well as daily shout outs to influencers, media, community figures, and event partners (including the Mütter Museum, the Philadelphia Museum of Art, the Please Touch Museum, and the National Constitution Center).

By posting to social media with strategically timed intervals and a variety of content, we built momentum across the city, with a primary uptake among parents with young families, the group most likely to become involved in community activities such as flag pop-ups at museums and galleries.
Additionally, geo-targeted sponsored social media via Facebook and Twitter helped to boost the message of the various ways to contribute a flag to the Kindness in the Wind installation and emphasized in-person flag pop-ups.

Results

Despite working remotely from Toronto, we found the promotion of in-person flag pop-ups to always be very successful as event partners helped to promote and share information via social. Build up to the October 27th event at City Hall also drew momentum from the public and media with sponsored and organic social media content.

The use of highly visual content via social media drew great engagement rates, and sponsored content enjoyed above-average click-thru and engagement rates on both Facebook and Twitter. However, the big hit was with Instagram, which was the highest growth channel during the ~40 days that social media was in-market (netting +400% followers).

In particular, the themes of kindness, compassion, and happiness resonated well with young parents, yoga practitioners, and artists. Posts tagging or featuring celebrities also exhibited great performance (i.e. Shepard Fairey, Hilaria Baldwin, Nick Jonas, Blythe Danner).

In Closing

Managing a successful campaign in Philadelphia from Toronto was made possible with regular phone calls, email, and Skype with the great organizers of A Day of Kindness. Working remotely via virtual office may be different or intimidating for some clients, but it is an excellent way that we cut overhead and self-select our team.

The success of social media campaigns depends on the audience and approach. Most will not go uber-viral, as the ALS “Ice Bucket Challenge” did in the summer of 2014. However, our defined strategy of generating inspirational images, sharing kindness flags, and curating content provided our audience with plenty to engage with. Well-planned, targeted social media campaigns are very effective on a local level, building a strong level of interactive community connection to the cause and its events.

Sweet Words

  • Maya’s tenacity and commitment to the success of a plan is incredible. Running a successful company requires trusted, talented, authentic, passionate people, committed to doing whatever it takes to realize a vision. To find some of those traits in a person is common, to find them all is rare. Maya is that rare find. When it comes to marketing, it’s easy to get stuck in the weeds. Maya knew where to start and where to focus our time and resources so that we could execute a bold growth roadmap. She took the time to understand my company, our history, purpose, value, and values to craft the voice of our brands and create realistic marketing strategies. Above all else, I trust Maya deeply as a sounding board whose advice has never steered my wrong.

    Andrea
    Andrea President & CEO @ Shrader
  • Maya captures and develops a brand’s voice into strategic content, personalizing each approach for the brand itself, a key skill we look for at Horsefly. Her writing consistently hits the mark, making her an exceptionally reliable contributor. She is equal parts creative and methodical and manages her deliverables efficiently with the perspective of a seasoned account and project manager.

    Holly Davis
    Holly Davis Principal @ Horsefly Group
  • For a growing agency, it’s tough to find talented people who can reliably pinch hit and handle growing pains with equal amounts of grace and tenacity. Not having someone with strong skills can impact profitability and client happiness. Maya’s expertise in digital marketing is top notch and her strategy work is always exceptionally thoughtful and relevant. She is someone who puts her heart, gut, and mind into what she does, and is a pleasure to have on a team. She’s also an operations geek who thinks like a business owner and is able to effectively galvanize a team whenever she’s in a leadership role. Maya’s approach is invaluable. Maya is a trusted partner who not only puts up with our awful puns, but genuinely wins our hearts and confidence every time we work together.

    Kyle & Tom
    Kyle & Tom Co-Founders @ pb+j
  • Launching a basic e-commerce website is one thing. But launching an e-commerce site with intricate, customizable options is a task I wouldn’t trust just anyone with. Maya and her team brought my vision to life with an impeccable eye to the details of how I run my business. She understood exactly what I needed in helping me move from an Etsy shop to a fully integrated solution that my customers love. Maya thinks like an entrepreneur and makes things practical and uncomplicated while pouring tender loving care into her work.

    Sarah
    Sarah Owner @ Hansen Equestrian
  • Launching an established brand in a new geographic market has a whole set of challenges that not everyone can handle. Everything feels like it needs to get done all at once, but budgets are limited (and so is time). Working with someone who understands the need to prioritize is critical. Maya gave me confidence and ease because I knew she had my best interest in mind. Her genuine care and entrepreneurial spirit meant she treated the budgets like her own money, trying to be as economical and practical by prioritizing the “musts” over “nice to haves.” She kept me reined in with her calm, straight-forward style and I trust her advice completely. Having a consultant who can look at both the business side and the creative is a rare find.

    Gurpreet
    Gurpreet Principal @ Apalco Lifestyle Brands
  • As any business owner understands one must wear many hats. Marketing with all its components requires a high level of skill and consistency and we struggled to find the time and did not have the expertise to be effective. It can be overwhelming but working with Maya brought a sense of relief (and engagement with our content). There is a distinct difference between working with a writer and working with Maya. She felt as though she was truly part of our team and not an outside contractor. Her care to understand our business strategy and goals adds a valuable dimension that goes well above what a standard copywriter provides. Her genuine care and thoughtfulness make her a loyal, trusted collaborator I can count on.

    Glenda
    Glenda President @ Proforma SI
  • I had the pleasure of working with Maya on the Give a Latte Campaign in support of Autism Ontario. Maya spearheaded this extremely successful crowd-funding campaign utilizing her extensive strategic marketing skills and her social media prowess. Thanks to Maya’s project management skills, this campaign more than tripled its initial goal and will make a difference in the lives of adults living on the autism spectrum. I would highly recommend Maya for all things digital marketing! 

    Stephanie
    Stephanie Marketing @ Autism Ontario
  • Passion, creativity, care, and genuine excitement for her work are all ways I would describe the experience of working with Maya. She has demonstrated a genuine interest for our business. A prime example of this is her leadership in creating an "Inspiration Folder" for us to brainstorm ideas and keep up with industry trends. Dedicated to excellence, Maya has always fostered an open and honest dialogue and provided well thought out advice to help us reach our goals. Always thinking outside the box, Maya's creative ideas and approach are refreshing. 

    Jeff
    Jeff President @ Lorpon Labels
  • Major projects like websites and communications changes require a lot of patience and persistence. Maya was a great asset to me during a major website redesign and re-branding (and all that entails); her dedication to capturing detail and building working relationships was what moved project status. She genuinely cares to make a difference and work collaboratively, and all her advice and feedback is transparent and thoughtful.

    Sam
    Sam Vice President @ Jonas Software
  • Maya is a natural when it comes to providing her clients with valuable content that is tailored to their brand and crafted to provide the greatest results. Her attention to detail, poised personality and clear communication style makes her a true pleasure to work with. 

    Tania
    Tania Marketing & Communications @ Venus Concept
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